Share This
Scroll Down
Back to home
//Boxwash Corp

Project Details

Focused on changing the whole user flow and design for Boxwash and Fuel. Gathering insights and feedbacks from the users and applying them to the new interface.

Boxwash Wash & Fuel

Category : UX/UI //Case Study

Face-lifting the whole UI of the application to provide a better and efficient user experience.

Gathering existing problems to kick off this project to catch the main problems with user pains and also going out for extra user testings with the existing application for Boxwash for improvements. Next, with brainstorming a solid style frame and the design team to gather possible solutions to the main problems was the first step to cover.

The main problem that we found from the user was the whole interface designs were not cohesive with style, color and action buttons. Users were confused with the selections that they have to choose in order to complete their order. With several data that was gathered with user pains and insights, our team mainly focused on ordering a car wash which was a huge part of the application design.

  • Date : SEP.2018 - Released App Store on Dec 13
  • Client : Boxwash Corp.
  • Programs : Sketch, Invision, Trello, TestFlight
  • Location : San Francisco

The Works

/ Process & User Flow

With all the factors and gathered complaints and confusions with an already existing application. Designers printed out prototypes and worked our way from register to completed order. During this process of each user flow, we found many misleading screens and unnecessary steps that the users would need to experience. Gathered feedbacks was all counted into considerations for improvements and we started to make revisions and changes before the first user testings.

First User Interview Feedbacks

"The button selections are misleading, I didn't notice right away that certain buttons can be selected."

"Information buttons are too small to see and all the font sizes along with the buttons are too small to click."

"Is there a selection to skip wash and then just do fuel? Or vice versa."

"Do people really want to make an appointment for carwash a few weeks later?"

"The windows that pop up and down are too distracting and I feel like I just want to close the app"

"To be honest, this app is not appealing at all"

Our Findings

The Touches

Boxwash Ondemand Carwash & Fuel